REIMAGINE CLIENT EXPERIENCE

What's your Client Experience Maturity Score?

10 minutes to see how you score

Find out how your client experience measures up using our assessment to give your Client Experience Maturity Score. You’ll receive a bespoke report that shows what’s going well, and what’s not quite as healthy, with recommendations for improvements and hints and tips. No hard sell just clear no-nonsense client experience advice.

Your Guide to improved client experience starts here

The Client Experience Maturity Model eliminates the guesswork and gives companies a clear view of where they excel and areas where they need improvement. It works by breaking down the customer experience into 5 practices every professional services firm should master.

Complete the questions by selecting one of five responses. You will be guided through each of the steps.

You can move between the sections and questions as you wish. You will see your progress at the bottom of your screen.

You will see a summary of your results giving an overview of your performance and your overall Client Experience Maturity score.

Your detailed report including your personalised action plan will be sent straight to your inbox.

Take a look inside the report:

Client Experience Maturity Model for Professional Service Firms

Clients want great experiences. We can see that from studies showing the
connection between professional services firms who excel in giving exceptional
client experiences and the level of loyalty from their customers.

Giving your clients the best experience in your industry means gaining the upper
hand and having repeat, happy customers. But even if the desire to craft a
better customer experience is there, the question of how to do it often remains.

A proactive approach to managing client experience is to use Comxo’s Client
Experience Maturity Model (CXMM) as a framework for understanding the
current state of your client experience and setting goals for how to improve.

Have a Question?

We really hope you find our Client Experience Maturity Assessment helpful – we created it with the sole purpose of being a useful tool for helping you pinpoint areas of your business to improve. If you have any questions or need some help please contact us.