News & insight
Read our latest news, insights and research reports on the issues facing professional service firms.
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Why call data should be every legal firm’s secret weapon
The data from the right switchboard technology can help your business identify areas for growth, maximise your efficiency, and generate more leads – as well as ensuring a seamless experience for you
Business continuity isn’t just for cyberattacks.
Why being prepared for the day-to-day matters
No company likes surprises (unless, perhaps, it’s a sudden stock price jump).
Why 9-5 is a thing of the past: the real cost of after-hours voicemail.
The traditional nine-to-five is becoming an “antiquated relic from the past”, according to Forbes.
National Telephonist Day 2024
After the fun and celebrations of National Telephonists’ Day this month, Huma, Operations Manager, shares why it’s such an important date in our ComXo calendar:
Working behind the scenes t
The Ultimate Guide to TUPE: What You Need To Know When Outsourcing To A UK BPO Supplier
We asked specialist HR Consultants Kane HR to write our guest blog this month, covering everything you need to know about TUPE and the considerations when outsourcing.
How to boost your profits-per-partner
Profits-per-partner is a crucial metric for success for law firms, as an indicator of financial health, profitability, competitiveness and rate of growth.