REIMAGINE CLIENT EXPERIENCE

Outsourced switchboard Service

Impress every caller with a professional and personal business phone answering service  that delivers outstanding service and proven results.

Reimagine client experience

24/7 Telephone answering service

Our highly trained and experienced outsourced switchboard operators use our sophisticated technology to give your clients an exceptional experience with the best corporate business telephone answering service, whenever you need us to manage your calls.

Our professional, multilingual team are based in Windsor and are dedicated to confidently handling your calls at any time, from anywhere in the world.

Business Call Handling Solutions

Out of Hours Call Handling

Ensure none of your calls are missed with our business phone answering service. Out of hours, or overflow calls at peak times, we're there, simply when you need us.

Full Phone Answering Service

Impress your clients with a consistently great experience with a 24/7 telephone answering service, whilst reducing your costs with a fully outsourced switchboard solution.

Disaster Recovery

When a crisis strikes, rest assured that your calls and communication will remain open, with our professional disaster recovery switchboard solutions.

Features

VPA

Hand-picked team of dedicated Virtual Personal Assistants

Multilingual

Skilled Multilingual support

Bespoke call handling

Fully customised experience for every call

Messaging

Integrated messaging service (Email, SMS, IM)

Reservation

Room, desk and ground transport booking

Data & Insight

Unique data insights and proactive account management

Escalation

External and internal escalation services

On Demand

Business concierge support available 24/7 – 365

our clients trust us

Facilities Manager

Top Legal Firm

“You are brilliant at providing switchboard services. You know exactly what to say to our clients. It sits as an example of a 5* service.”

CIO

Top Legal Firm

“A 5* switchboard is very important to us; we put clients at the centre of everything we do. A professional service is essential in making that happen”

Chief Executive

Professional Service Firm

“ComXo are key to our business continuity arrangements, ensuring that we can maintain our business in any eventuality.”

How much could you save on your Switchboard Services?

Save up to 60% on switchboard costs. Outsource your calls to ComXo to reduce your costs and impress your callers with our professional virtual receptionists.

How it works

1

Business Discovery

We start all our business relationships by really getting to know your business, your challenges and the opportunities to streamline and improve your outsourced switchboard experience.

2

Bespoke Call Handling

Our Customer Success team streamlines the processes and corporate call-handling scenarios to outline a consistent, high quality client experience tailored to your individual organisation considerations.

3

Data & Insights

Our advanced technology is tailored to deliver your call handling requirements and generate specific data insights and reporting to support ongoing excellence.

4

Go Live

Your selected Virtual Personal Assistants are trained on your organisation, culture and processes, before going live and managing your business phone answering experience seamlessly and professionally.

Benefits

Improve your client experience

Our technology allows us to identify callers, including your VIPs and anticipate their needs for an excellent call experience. 99.9% of business calls are answered.

Continuous Improvement

Unique data insights and management information allow you to make informed decisions, increasing productivity and supporting continuous improvement.

Increased Efficiencies

Swift identification of calls ensures that cold calls are rapidly terminated, and new business calls are successfully escalated so that no opportunities are lost.

Cost Reduction

We reduce your costs by removing the need for recruitment and in-house training, whilst still providing consistent client experience without the risk of business disruption due to absence or staff turnovers.

Customer_Support

"40% of calls are new business calls." Can you afford to risk losing any?

One of the world’s leading financial service providers commissioned us to implement a Cold Call Filter on their outsourced switchboard service. In an average month we filter over 650 calls, saving their reception team nearly 7 hours of call time, and ensuring they never miss a new business opportunity.

Talk to our team today about how we can help you.

Find out more about our values, and meet the team.

The ComXo Culture

With a thorough recruitment process, award winning training and ongoing development, everyone in our ComXo community plays a part in delivering exceptional service. Find out more about our values, and meet the team.

Reimagine client Experience

We are proud to be the global communications partner of over 200 professional service, legal and finance firms across London and beyond, and you can trust us to deliver an exceptional switchboard experience every step of the way. 

Provide us with a few details and one of our specialist team will be in touch right away.

Or call us, let’s start the conversation.