Outsourced Switchboard

Impress every caller with a professional and personal ‘first call resolution’ approach that delivers proven business results.

Outsourced switchboard solutions

Our highly trained and experienced switchboard operators use our sophisticated technology to give your clients an exceptional experience with a ‘first call resolution’, whenever you need us to manage your calls.

Our professional, multilingual team are based in Windsor and are dedicated to confidently handling your calls at any time, from anywhere in the world.

Overflow & Out of Hours

Ensure none of your calls are missed with our out of hours, and overflow support. There, simply when you need us.

Full Outsource

Impress your clients with a consistently great call experience 24/7, whilst reducing your costs with a fully outsourced solution.

Disaster Recovery

When a crisis strikes, rest assured that your calls and communication will remain open, with our professional disaster recovery switchboard solutions.

Reimagine your client experience with our bespoke solutions

Talk to our specialist team about the right solution for your business
Features
VPA
Hand-picked team of dedicated Virtual Personal Assistants
Reservation
Room, desk and ground transport support
Multilingual
Skilled Multi-lingual support
Data & Insight
Unique Data Insights & Proactive Account Management
Bespoke Call-Handling
Fully customised experience for every call
Escalation
External & Internal escalation services
Messaging
Integrated Messasing Service (Email, SMS, IM)
On Demand
Business CONCIERGE Support available 24/7-365

What our clients say

Top Legal Firm
Facilities Manager

You are brilliant at providing switchboard services. You know exactly what to say to our clients. It sits as an example of a 5* service.

How it works

We start all our partnerships with an audit and discovery process, to really get to know your business, your challenges and the opportunities to streamline and improve your switchboard experience.

Our Customer Success team streamlines the processes and call-handling scenarios to outline a consistent, high quality client experience tailored to your individual organisation considerations.

Our advanced technology is tailored to deliver your call handling requirements and generate specific data insights and reporting to support ongoing excellence.

Your selected Virtual Personal Assistants are trained on your organisation, culture and processes, before going live and managing your switchboard experience seamlessly and professionally.

Benefits

Improve your client experience

Our technology allows us to identify callers, including your VIPs and anticipate their needs for an excellent call experience. 99.9% of calls are answered.

Continuous Improvement

Unique data insights and management information allow you to make informed decisions, increasing productivity and supporting continuous improvement.

Increased Efficiencies

Swift identification of calls ensures that cold calls are rapidly terminated, and new business calls are successfully escalated so that no opportunities are lost.

Cost Reduction

We reduce your costs by removing the need for recruitment and in-house training, whilst still providing consistent client experience without the risk of business disruption due to absence or staff turnovers.

How can we help?

Provide us with a few details and we’ll get right back in touch.