Digital transformation for new ways of working

PwC is the UK’s largest professional services firm and part of a global network. With headquarters in London, the firm employs over 900 partners and 22,000 staff across 25 offices in the UK.

As a renowned and respected company whose purpose is to build trust and solve problems, they appreciate the value of professional and high quality communications and services. PwC were looking for an outsourced solution that ensured at every point of contact, everyone who engaged with them found them to be modern, professional, trustworthy and efficient.

Here's how we helped...

Working with ComXo was a key step in a move to reimagine and modernise the switchboard for PwC. We implemented our detailed project plan to fully understand complex issues and processes, and to re-engineer modern and efficient technology and workflows for productivity.

With multiple objectives and outcomes to work towards, our clearly targeted approach included comprehensive and bespoke training to upskill staff, incorporation of intelligent tailored systems and integration of our advanced knowledge asset for data accuracy and consistency. Our business delivery and customer success teams worked closely with the PwC team at every stage, ensuring peace of mind and success throughout.

With the rise of agile and hybrid working, even pre-pandemic, PwC were looking for ways to support employees with a new way of working. Following the success of the switchboard solution, they asked us to provide a solution to transform their room and desk booking to aid their property strategy and maximise costs.

As an extension of our managed switchboard solution, our experienced team integrated workflows and tailored processes with PwC’s own software, allowing a fully managed room and desk booking system to be rolled out across UK offices. The results and ongoing trend data analysis have provided PwC with tools to support informed decisions about their future property strategy and maintain the workplace of the future.

"This was a complex project, managed with a high degree of professionalism by the ComXo team, who demonstrated expertise throughout. Their detailed project planning and execution resulted in a seamless transition of our switchboard service to create the partnership model that we now have in place."


Head of Client Services

Find out how our bespoke solutions have supported our clients to overcome their challenges and achieve success

Find out more about the solutions used

Outsourced Switchboard

Room & Desk Booking