REIMAGINE CLIENT EXPERIENCE

Rapid Response Lines

We ensure it’s business as usual for your callers when the unexpected happens

Our Rapid Response & Disaster Recovery Solutions

Our dedicated and experienced switchboard team provide seamless communication and support for you and your customers during times of crisis, when it’s business critical to never miss a call.

Our advanced technology provides a sophisticated solution using dedicated lines, with experienced operators handling your customer’s calls and communications, for when its vital to be able to reach the right people. Rapid Response Lines can be initiated as part of a business continuity plan during emergency incidents or disruption, such as dawn raids, cyber-attacks, natural disaster or health and safety risks.

These risk management solutions can be used directly, or be positioned to enrich your customer offer, providing reassurance that they can access the support needed from you during their own crisis situations.

RAPID RESPONSE LINES IN ACTION - OUR CYBER ATTACK CRISIS LINE SUPPORT

Minimise the impact on employees and customers in the event of a cyber attack

Whilst our specialist team of switchboard operators support with internal mass communication and messaging to keep employees aware and engaged of any vital information, it’s business as usual for external callers with the same high-quality call and communication experience they expect.

Make plans for the unexpected, with our bespoke solutions

Talk to our specialist team about the right solution for your business

Incident Management Solutions

Our incident management tools provide a fully managed business continuity communication solution, that enables you to effectively respond to a major incident like a cyber attack or a dawn raid. We connect you through to the correct contact to guide you through the incident.

Incident management solutions

Our Rapid Response lines provide a two-part service which manages your communications risk, with a fully managed business continuity communication solution.

Our specialist team are ready 24/7, enabling you and your clients to effectively respond to a major incident like a cyber-attack or a dawn raid, ensuring the right person is reached when it’s needed most.

We then maintain secure communications both internally to keep employees updated, and with a high-quality switchboard so customers can continue to reach you without disruption.

Clients trust us to provide their rapid response lines specifically to manage:

  • Cyber Attack & Data Breach
  • Dawn Raids
  • Whistleblowing
  • Pandemic or Natural Disasters
  • Serious Industrial Incidents
Features

Crisis VPA

Specialist Rapid Response Virtual Personal Assistants

Multilingual

Skilled Multilingual support

Bespoke call handling

Fully customised experience for every call

Messaging

Integrated messaging service (Email, SMS, IM)

Call Auditing

Tracked call auditing with time and date stamp escalation

Data & Insight

Unique data insights and proactive account management

Rota integration

Bespoke, time zone & rota driven workflows

SLA's

Industry leading SLAs, 24/7-365

What our clients say

Top Finance Firm
Knowledge Manager

Having our switchboard manned by personable and knowledgeable staff is key to maintaining our brand image. Equally importantly, the added value crisis services dovetail with our business continuity arrangements, ensuring that we can maintain our business in any eventuality.

Benefits

Maintain Brand Reputation

We guarantee calls will be handled with speed and professionalism, maintaining the same high quality service you and your clients expect, regardless of the crisis behind the scenes.

Client Emergency Support

Provide your clients with an extra level of security, as we ensure your client’s issue is escalated through to the right person in your business, whatever time of the day or night.

Business Continuity

Lessen the financial risk by ensuring that all critical calls are routed right first time, and keeping secure communication channels open for employees and customers.

How can we help?

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