Our dedicated and experienced switchboard team provide seamless communication and support for you and your customers during times of crisis, when it’s business critical to never miss a call.
Our advanced technology provides a sophisticated solution using dedicated lines, with experienced operators handling your customer’s calls and communications, for when its vital to be able to reach the right people. Rapid Response Lines can be initiated as part of a business continuity plan during emergency incidents or disruption, such as dawn raids, cyber-attacks, natural disaster or health and safety risks.
These risk management solutions can be used directly, or be positioned to enrich your customer offer, providing reassurance that they can access the support needed from you during their own crisis situations.
RAPID RESPONSE LINES IN ACTION - OUR CYBER ATTACK CRISIS LINE SUPPORT
Minimise the impact on employees and customers in the event of a cyber attack
Whilst our specialist team of switchboard operators support with internal mass communication and messaging to keep employees aware and engaged of any vital information, it’s business as usual for external callers with the same high-quality call and communication experience they expect.
Make plans for the unexpected, with our bespoke solutions
Talk to our specialist team about the right solution for your business
Incident Management Solutions
Our incident management tools provide a fully managed business continuity communication solution, that enables you to effectively respond to a major incident like a cyber attack or a dawn raid. We connect you through to the correct contact to guide you through the incident.
Incident management solutions
Our Rapid Response lines provide a two-part service which manages your communications risk, with a fully managed business continuity communication solution.
Our specialist team are ready 24/7, enabling you and your clients to effectively respond to a major incident like a cyber-attack or a dawn raid, ensuring the right person is reached when it’s needed most.
We then maintain secure communications both internally to keep employees updated, and with a high-quality switchboard so customers can continue to reach you without disruption.
Clients trust us to provide their rapid response lines specifically to manage:
- Cyber Attack & Data Breach
- Dawn Raids
- Pandemic or Natural Disasters
- Serious Industrial Incidents
What our clients say
Having our switchboard manned by personable and knowledgeable staff is key to maintaining our brand image. Equally importantly, the added value crisis services dovetail with our business continuity arrangements, ensuring that we can maintain our business in any eventuality.