REIMAGINE CLIENT EXPERIENCE

Rapid Response Lines

We ensure it’s business as usual for your callers when the unexpected happens

Our Rapid Response & Disaster Recovery Solutions

Our dedicated and experienced switchboard team provide seamless communication and support for your customers during times of crisis.

Our advanced technology provides a sophisticated solution using dedicated lines, with experienced operators handling your customer’s calls and communications, for when its vital to be able to reach the right people. Rapid Response Lines are initiated as part of a business continuity plan during emergency incidents or disruption, such as dawn raids, cyber-attacks, natural disaster or health and safety risks.

Whilst we support internal engagement with mass communication and messaging to keep employees aware and engaged of the situation, with up-to-date information, it’s business as usual for your callers with the same high-quality call and communication experience they expect.

This risk management solution can also be positioned to enrich your customer offer, providing reassurance that they can access the support needed from you during their own crisis situations.

Make plans for the unexpected, with our bespoke solutions

Talk to our specialist team about the right solution for your business

Incident Management Solutions

Our incident management tools provide a fully managed business continuity communication solution, that enables you to effectively respond to a major incident like a cyber attack or a dawn raid. We connect you through to the correct contact to guide you through the incident.

Features

Crisis VPA

Specialist Rapid Response Virtual Personal Assistants

Multilingual

Skilled Multilingual support

Bespoke call handling

Fully customised experience for every call

Messaging

Integrated messaging service (Email, SMS, IM)

Call Auditing

Tracked call auditing with time and date stamp escalation

Data & Insight

Unique data insights and proactive account management

Rota integration

Bespoke, time zone & rota driven workflows

SLA's

Industry leading SLAs, 24/7-365

What our clients say

Top Finance Firm
Knowledge Manager

Having our switchboard manned by personable and knowledgeable staff is key to maintaining our brand image. Equally importantly, the added value crisis services dovetail with our business continuity arrangements, ensuring that we can maintain our business in any eventuality.

How it works

We will take you through an audit and discovery process, to really understand your business, requirements, those of your stakeholders and your clients.

Our Customer Success team will develop tailored workflows, ensuring all paths end in the call being escalated to the appropriate person.

Our advanced technology is configured and the workflows constructed to deliver your call handling requirements and generate reporting and audit trails, together with insight.

Our 24/7 team are trained on your organisation, process and clients, before going live and are ready to respond seamlessly and professionally.

Benefits

Brand Reputation

We guarantee your calls will be handled with the same high quality service your clients expect, whatever disruption you are experiencing behind the scenes.

Client Emergency Support

We will get your client’s issue escalated through to the right person in your business, whatever time of the day or night.

Business Continuity

Lessen the financial risk by ensuring that all critical calls are routed right first time.

How can we help?

Provide us with a few details and we’ll get right back in touch.