Why your firm needs a Business Concierge Service right now.

  • Client Experience
  • Outsourcing
  • Productivity
Why your firm needs a Business Concierge Service right now.

If you haven't already thought about outsourcing some, or all of your day-to-day operations within your firm then the current world climate may be the biggest reason to change that right now. Allowing a trusted expert to consolidate and merge your firm's client experience as well as handle your internal employee's tasks can increase brand image as well as productivity. Business or corporate concierge services could include things like virtual support with space booking, management of your diary or human assistance regarding the firm's knowledge based queries.

What do business concierge services entail?

These services include:

  • Instant access to staff directory where the confidential data is managed securely and kept up to date.
  • A knowledge base of policies and your firm's information that employees can remotely access at any time.
  • IT & Facilities helpdesk services where employees can create tickets for issues or requests.
  • Virtual Assistants: Human support at any time to help with that tasks and features mentioned above
  • Client Experience (CX): Services like outsourced switchboard can dramatically increase your brand image as well as the experience your clients receive. In the "new world" we are finding ourselves in, this may be a vital cost saving and brand improving option.

Benefits of business concierge Service

  • Employee productivity increases
  • Focus on business growth can increase with more new business opportunities captured
  • Services like secure audio conferencing and desk booking are organised and maintained for you, giving you time to focus on other business aspect
  • Dramatic reduction of costs
  • Specialised mobile device apps help tackle the widely spread out workforce combine and collaborate easily

If you want to find out more about how Business Concierge Services can help your business, contact us now.

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Agile working into Practice

  • Agile Working
Agile working into Practice

Agile working into practice

As agile working is based on being responsive to the needs of each organisation, it's by no means a one-size-fits-all approach. Before diving into implementing agile working, here are some best practice tips to consider.

1. Review your firm's culture

  • What are the dynamics within your current workforce?
  • How successfully does your business meet the needs of your employees?
  • Will you be able to attract millennial/ generation Y staff based on your current working practices?

In order for agile working to become an embedded aspect of your firm's culture, it needs to be integrated at every level and driven from the top. If fee-earners cling to an antiquated culture that prioritises "presenteeism" over productivity, junior lawyers are unlikely to take advantage of flexible working opportunities. It's therefore important to liaise with employees at every level, identify their needs and concerns, and work together to agree goals, as an HR Director explains - "You need to have the senior management team and the wider partnership bought into agile working, otherwise it won’t work. It's difficult if it's imposed from just a cost or flexibility perspective."

2. Consider your client requirements

  • Are you able to meet your clients' current needs?
  • How successfully can you anticipate and respond to changes in client requirements?
  • What's your understanding of your competitors and the evolving market?

As competition in the sector rises and technology develops, client expectations will also increase. Whether it's providing an out-of-hours service, multilingual support, or taking advantage of upcoming technology, law firms must understand their clients' evolving needs and respond accordingly. By continuing to use processes or systems that are out of date, firms may risk losing clients to competitors that work more flexibly. Communicating with staff, undertaking research, consulting with experts and reviewing successes stories of similar organisations will help your firm approach agile working in a considered, practical way.

3. Evaluate your operations

  • Do your process and technology hinder your performance?
  • Do you have the operational stability to enable the firm to develop?
  • What measures do you have in place to review and improve operational efficiency?

If workforces are to become more mobile, it's essential that they're given the right support and technology to enable them to focus solely on clients and not be hindered by logistical problems. They may also benefit from additional training to make sure they're using any new technology to its full capacity. Security is also an important consideration, as encouraging staff to access confidential information outside of the office will undeniably heighten your security risk.

One way to address these issues and minimise risk is to work with third party experts. You'll benefit from highly trained consultants with specialist knowledge in their field, without investing in costly recruitment and training. By learning from their experience, your firm can implement important changes more swiftly and confidently.

ComXo provides specialist business support to over 200+ professional service firms across the City of London and beyond. Their range of services includes multilingual 24/7 switchboard provision, audio conferencing facilities and business support services, including ground transport, disaster recovery support, lone worker support which are designed to enable law firms to deliver cost-effective, exceptional service. For more information about ComXo please visit www.comxo.com

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