The "Hybrid working" model

  • Agile Working
  • Business Continuity
  • Productivity
  • The Office
  • Virtual Meetings

The new phrase I am hearing from COO's in Law Firms is 'Hybrid Working'.

Firms are now forecasting and modeling how offices will be used post crisis. Recent research of office workers across 10 countries had 72% say that they wanted to remain home working for 2 days a week post Covid and those spending 3-4 days at home were 15% more satisfied with their job than those who went into work every day.

This Hybrid of workplace and homework will throw up some interesting challenges: for instance, how to manage desk allocation and the forecast increase in meeting room space that will be required to enable the continuation of the Zoom/Teams driven productivity we have all experienced.

Over the past 6 months our R&D teams have been working on a number of pilots and workforce roll outs which signpost what I believe will become the norm.

Here are a few insights:

  • Employees will want to match their environment to the work that needs to be achieved.

For instance super quiet space for important "set piece" chunks of work. That may be your home but equally if you have a house full of toddlers or it's during the school holidays then the office will be preferable.

  • Maximizing the space you have by making it easy for people to book.

A Desk booking project we are working on managing 3000 desks and 500 meeting rooms has demonstrated the advantages of a 24 hour "Maitre D" function sitting above the automated self-serve technology that enables quick cancellation, complex multi bookings, integration into desk delivered catering and instant access to key business services. This "restauranting" of space has smoothed over the rigidity of the technologies employed and maximized the usability of a smaller space for their more agile workforce.

  • Seeing the office as a place to meet, socialise and create not just a place where you have to turn up every day to do your work.

A number of our clients have used the Pandemic to radically re-function their existing workspace creating zones that foster creativity, community and wellbeing.

The booking and management of these new areas are where we have been investing in the technologies, people and processes that drive their efficient use.

The office is not dead, in fact, some of our customers are committing to more space not less. With the prospect of life retuning to more recognizable norms I see more creative, flexible and enjoyable use of the office.

Let's face it, the minute we don't have to go there any more we will certainly want to go there more often.

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Why your firm needs a Business Concierge Service right now.

  • Client Experience
  • Outsourcing
  • Productivity
Why your firm needs a Business Concierge Service right now.

If you haven't already thought about outsourcing some, or all of your day-to-day operations within your firm then the current world climate may be the biggest reason to change that right now. Allowing a trusted expert to consolidate and merge your firm's client experience as well as handle your internal employee's tasks can increase brand image as well as productivity. Business or corporate concierge services could include things like virtual support with space booking, management of your diary or human assistance regarding the firm's knowledge based queries.

What do business concierge services entail?

These services include:

  • Instant access to staff directory where the confidential data is managed securely and kept up to date.
  • A knowledge base of policies and your firm's information that employees can remotely access at any time.
  • IT & Facilities helpdesk services where employees can create tickets for issues or requests.
  • Virtual Assistants: Human support at any time to help with that tasks and features mentioned above
  • Client Experience (CX): Services like outsourced switchboard can dramatically increase your brand image as well as the experience your clients receive. In the "new world" we are finding ourselves in, this may be a vital cost saving and brand improving option.

Benefits of business concierge Service

  • Employee productivity increases
  • Focus on business growth can increase with more new business opportunities captured
  • Services like secure audio conferencing and desk booking are organised and maintained for you, giving you time to focus on other business aspect
  • Dramatic reduction of costs
  • Specialised mobile device apps help tackle the widely spread out workforce combine and collaborate easily

If you want to find out more about how Business Concierge Services can help your business, contact us now.

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